Brendan Schmidt

Pharmacy technology and implementation

Outcomes

Implementation Consultant

• Lead pharmacy software implementations from site readiness and installation through go-live execution
• Prepare sites for deployment across software, hardware, network, and payment dependencies
• Diagnose and resolve technical and environmental blockers, stabilizing sites through early live operation
• Train pharmacy staff and stakeholders on new systems and workflow changes
• Coordinate across client, vendor, and internal teams to keep implementations on schedule
• Assist with the onboarding process and training of both new team members and client pharmacies
• Document risks, requirements, and implementation findings to support clean handoffs and repeatable launches

Payments and enterprise point-of-sale technology

Global Payments

Information Technology Field Technician

• Implemented enterprise POS and kiosk systems in live NEXTEP and Xenial environments, domestic and international
• Integrated third-party interfaces, peripheral hardware, and networked devices, validating each site before launch
• Diagnosed and resolved hardware, software, network, and payment issues remotely and on site during deployments
• Trained client staff during go-live windows so locations opened on schedule, ready to operate the new systems
• Collaborated with engineering, support, and account teams to close blockers and feed field findings back

• 100+100+ Enterprise deployments supported
• 95%95% First-contact resolution

Trust and safety, platform operations

Accenture

Senior Trust & Safety Content Analyst

• Reviewed content for policy compliance at high volume, applying policy consistently across escalated cases
• Led policy communication across the team, clarifying edge cases and aligning reviewers across the NAMER region
• Created a centralized Team Hub consolidating policy and process knowledge into documented procedures
• Mentored and onboarded groups of new hires, bringing new analysts to production accuracy standards
• Supported client-requested projects and escalations alongside production review work

• 98%98% Policy-review accuracy
• 10 to 15 New hires mentored per group

Mortgage and financial services

Rocket Mortgage

Document Analyst · Mortgage Loan Originator

• Processed mortgage documentation at high volume under regulatory requirements where accuracy affected closings
• Improved team procedures and trained new employees while maintaining accuracy and compliance across loan files
• Guided clients through major financial decisions as a loan originator, building referral relationships

• President's Club level Document volume